Our Commitment
At monarch Counselling, I am committed to providing a professional, respectful, safe and supportive counselling service. i aim to offer a service where clients feel listened to, valued and treated with dignity.
I recognise that, on occasion, clients may feel dissatisfied with the service they receive and welcome feedback and take all concerns and complaints seriously. I view complaints as an opportunity to reflect, learn and improve my practice.
This procedure is guided by the British Association for Counselling and Psychotherapy (BACP) Ethical Framework for the Counselling Professions (2025).
You can find out more about how to complain about a BACP member on the BACP website.